Frequently Asked Questions
Everything you need to know about our luxury timepiece collections and services.
Does IFL Watches offer worldwide shipping?
Yes, we offer secure worldwide shipping via premium couriers like DHL Express and FedEx to ensure your timepiece reaches you safely and promptly, regardless of your location.
Are the watches authentic and do they come with a warranty?
Every watch we sell is 100% authentic. All timepieces come with their original manufacturer's warranty, and for our customized collections, we provide an additional IFL Watches warranty covering the craftsmanship.
What is your return policy for international orders?
We offer a 14-day return policy for unused items in their original packaging. Please note that customized or 'bespoke' items may have specific return conditions; we recommend reviewing our full Return Policy page for details.
How should I care for my customized hand-painted watch dial?
Our hand-painted dials are treated with a protective coating to ensure longevity. To maintain your watch, avoid extreme temperature fluctuations and ensure the crown is fully screwed in before any contact with water.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna in select regions.
Can I request a custom design for a specific watch model?
Absolutely. We specialize in bespoke horology. You can contact our design team via the 'Bespoke' section of our website to discuss a unique concept for your personal timepiece.